You cannot send your used mattress back to EveryAirMattress.com or INTEX for a cash refund—you must follow the return policy. All returned product are subject to a 20% restocking fee.  All refused shipments not authorized by EveryAirMattress.com will be charged a 35% restocking fee. 

EveryAirMattress.com offers a simple and easy No Worries return policy. As long as your bed is in a new condition and has not been opened, you can return it to us within 30 days of your purchase. When returning your unused unopened merchandise, please follow these simple steps:

Return Policy

1. You must call 208-561-0259 to get a return authorization number; we do not accept returns without a return authorization number.
2. Print a copy of your original email invoice with a brief description and purpose of the return.
3. Send bed to:
   
   EveryAirMattress.com
   Fox Websites LLC
   3467 E. 480 N.
   Lewisville ID, 83431

Please Note:

• Merchandise must be received in its original condition and packaging.
• Merchandise must be returned freight pre-paid.
• Shipping cost for returned merchandise is non-refundable under any circumstances.
• Credit will be issued to the original credit card once the returned merchandise has been received and conditions have been met.
• All returned merchandise may be subject to a 20% restocking fee
• Canceled orders are subject to a $5.00 cancellation fee

If you have questions, please call EveryAirMattress.com Customer Service at 208-561-0259. Our Customer Service hours are 8 a.m. - 5 p.m. Monday through Friday, Mountain Standard Time.